Frequently Asked Questions


This is my first time at a spa. What can I expect?

When you enter the spa, check in at the reception desk. You will be asked to fill out a brief questionnaire. This will allow the therapist(s) to know a little about your medical background. Please note that all information is strictly confidential and will be used solely for the purpose of your treatment(s). Take a few moments to relax, unwind and breathe in our spa lounge area.


What should I bring with me to the spa?

If you have a gift card/certificate, bring that with you and present it to the receptionist when you are checking in. For safekeeping, we recommend you keep all your belongings with you at all times while receiving or waiting to receive treatment(s). We cannot take responsibility for lost items.


How do you accommodate late arrivals?

We will do our very best to accommodate those clients who arrive late to their scheduled appointments. However, if it interferes with another client’s appointment, the service(s) of those who arrived late will finish at the scheduled time while the normal treatment fee remains unchanged. If we are unable to accommodate a late arrival, he/she will be charged the full price for all treatments and some/all services may be eliminated or reduced in time due to a late arrival. You should arrive at least 10 minutes before your scheduled appointment(s).


What considerations should I be aware of?

To ensure the ultimate experience for yourself and other guests, please refrain from speaking loudly, as well as using cell phones, pagers, IPods, MP3 players, or anything else that may disturb others inside the spa. A quiet environment is necessary in providing a true spa experience for all our guests.



What if I have lost my gift card or gift certificate?


It is necessary to keep up with these valuable properties as they are considered the same as cash.We are not responsible for lost, damaged, or stolen gift cards and certificates.



What should I expect during my massage? Will I be covered?


You will be modestly draped with sheets and a blanket throughout your massage. However, if you feel more comfortable keeping minimal undergarments on, that’s fine. We want you to be comfortable and relax.



Can the spa accommodate group bookings?

Definitely! Just give us the details, and we will put together a package that suits your needs.


When should I arrive for my appointment?

Please arrive 10 minutes before your appointment. This will allow time for you to fill out an intake form if it is your first visit here, while you relax and unwind in our spa lounge.



Can I ask my therapist to make adjustments for my comfort?


Absolutely. Your feedback is essential in providing you with the best service possible. After all, this is your treatment(s). Feel free to communicate with the therapist(s) regarding room temperature, pressure, technique, treatment preferences, etc.



Should I visit the spa if I am pregnant?


Yes, by all means. Our treatment specialists are fully trained to provide special treatments and services that are safe during pregnancy. Please let our spa receptionist know at the time of booking how far along you will be during your visit since some treatments are not safe for pregnant women during certain trimesters.



How long does my hair need to be for waxing to be most effective?


In order for waxing to be most effective, hair length should be 1/8 to 1/4 inches long depending on the thickness of hair.



Should I leave a tip?


Leaving gratuities are at the discretion of our guests and are greatly appreciated by our staff. Most tips range from 15 % to 20% of the price of the service provided.



What methods of payment do you accept?


We accept Cash, Visa, Master Card, and Discover. Personal checks are not accepted, we apologize for any inconvenience.